Privacy Policy mb66 – Personal Data Protection for Malaysia Players

Mb66 ("we", "Platform") operates the official website at mb66.lc along with its mobile app and related digital services. We understand that privacy is a fundamental right of every individual, not merely a legal obligation to be fulfilled.

This Privacy Policy transparently explains how we collect, use, store, protect, and in certain circumstances disclose your personal information when you use the mb66 platform. This document also outlines your rights as a user and how to contact us should you have any questions or concerns.

This Policy applies to all players who register an account, use our services, or browse the mb66 website, regardless of their device or location. By continuing to use our platform after any amendments to this Policy take effect, you are deemed to have accepted the updated terms.

Mb66 only collects data necessary to provide a safe, seamless, and responsible service. This data falls into two main categories:

Data you provide directly:

• Registration information: full name, date of birth, identity card or passport number, email address, and phone number.
• Financial information: bank account number, bank name, and e-wallet details used for deposits and withdrawals.
• Identity verification documents (KYC): copies of your ID card, passport, utility bills, or other supporting documents when requested.
• Communications you send to our support team via Live Chat, email, or other channels.

Automatically collected data:

• Technical data: IP address, device type, operating system, browser type and version.
• Usage data: pages visited, session duration, games played, betting history, and transactions.
• Location data: estimated geographic location based on IP address for eligibility verification and fraud control purposes.
• Cookie data and similar tracking technologies that help us understand how you use our platform.

Every piece of data we collect is used for clear and lawful purposes. mb66 does not use your data for any purpose unrelated to the operation of the platform or legal compliance.

• Account management: Creates, verifies, and maintains your player account, including the KYC identity verification process.
• Transaction processing: Processes deposits, withdrawals, and all financial transactions securely and efficiently.
• Security & Fraud Prevention: Detects and investigates suspicious activity, fraud attempts, and multiple-account usage.
• Customer support: Enables us to provide relevant and effective assistance when you contact our support team.
• Legal compliance: Fulfils legal requirements, anti-money laundering (AML) regulations, and related reporting obligations.
• Service improvement: Analyses usage patterns to improve platform features, user experience, and technical performance.
• Marketing communications: Sends promotions, bonuses, and the latest offer updates — only to players who have consented to receive such communications.

Mb66 does not sell players' personal data to any party. However, there are specific situations where we need to share information with carefully selected third parties:

• Payment service providers: Transaction information required is shared with payment processors, banks, and e-wallet providers to complete your deposit and withdrawal transactions.
• Game software providers: Limited game session data is shared with third-party game platform providers solely for game operation purposes.
• Technology service providers: Cloud hosting, cybersecurity, and analytics providers bound by strict confidentiality agreements with mb66.
• Statutory authority: When required by law, court order, or directive from a legitimate regulatory authority.

All third parties receiving data from mb66 are required to comply with data protection standards equal to or higher than those set out in this Privacy Policy.

Mb66 continually invests in enterprise-grade security infrastructure to ensure your personal data is protected at all times. Key security measures we implement include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) is available for all player accounts.
• Round-the-clock (24/7) live security monitoring by our in-house cybersecurity team.
• Regular penetration testing conducted by independent security experts.
• Strict role-based access controls across all mb66 internal systems.

While no system can guarantee absolute security, mb66 takes all commercially reasonable steps to protect your data from unauthorised access, disclosure, alteration, or destruction.

Mb66 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance cookies: Helps us understand how players use the platform through anonymised analytics data for continuous improvement.
• Preference cookies: Saves your preferences such as language, display theme, and game settings so you do not need to reconfigure them every time you log in.
• Security cookies: Helps detect suspicious activity and protect your account from security threats.

You can manage your cookie settings through your web browser settings at any time. However, disabling certain cookies may affect the functionality or user experience of the mb66 platform.

As an mb66 player, you have important rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

Mb66 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years to comply with financial reporting and AML legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics and usage data: Anonymised data is retained for long-term analysis to improve our services.

When data is no longer needed and there is no legal obligation to retain it, mb66 will securely delete or destroy the data using methods that ensure it cannot be recovered.

Mb66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer.

When significant changes occur, we will notify you through:

• A prominent notice on the mb66 website's home page.
• Email notification to the email address registered to your account.
• In-account notification during your next login session.

The "Updated" date at the top of this document will always reflect the date of the latest revision. Your continued use of the mb66 platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how mb66 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the mb66 platform – the fastest way to get an immediate response.
• Email: [email protected] – for written enquiries requiring documentation, we aim to respond within 24 working hours.
• FAQ: Visit page FAQ for instant answers to the most frequently asked questions.

Mb66's data protection team operates in Bahasa Melayu and is ready to help you understand every aspect of this Privacy Policy. Your trust and confidence in our platform is a responsibility we take seriously.